Joshua Aduragbemi Morakinyo
55b Old Abeokuta Road, Agege, Lagos, Nigeria.About
Results-driven Customer Support Team Lead at Amdeetel Fibre Internet with a robust background in technical support, networking, and multimedia production. Expert in troubleshooting hardware/software issues, optimizing system performance, and crafting engaging digital content. Drives customer satisfaction and operational efficiency by leveraging strong problem-solving skills and a deep understanding of fibre technology infrastructure.
Work
Breakthrough the Nations
|Content Creator & Video Editor
Lagos, Lagos, Nigeria
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Summary
Produces and edits high-quality social media videos, incorporating professional motion graphics and color grading to enhance online presence.
Highlights
Produced and edited high-quality social media videos with professional motion graphics and color grading, significantly enhancing digital outreach.
Leveraged Adobe Premiere Pro and DaVinci Resolve to create visually stunning and impactful content, improving viewer retention and engagement.
Managed content pipelines from concept to final delivery, ensuring timely production of engaging multimedia assets for various platforms.
Developed innovative visual strategies to communicate key messages effectively, contributing to the organization's online brand presence.
Amdeetel Fibre Internet
|Customer Support Team Lead
Lagos, Lagos, Nigeria
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Summary
Led customer support operations, ensuring high satisfaction and efficient resolution of technical inquiries for a fibre internet provider.
Highlights
Led a customer support team, successfully resolving complex technical issues for fibre internet subscribers, improving service reliability and user experience.
Implemented proactive troubleshooting protocols and enhanced customer communication strategies, contributing to increased customer satisfaction scores.
Managed and optimized support operations, streamlining issue resolution processes and reducing average handling time for technical inquiries.
Collaborated cross-functionally with network engineers to diagnose and resolve advanced connectivity challenges, ensuring minimal service disruption.
Freelance
|Tech & Multimedia Support
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive technical support and multimedia services to individuals and small businesses, enhancing operational efficiency and online presence.
Highlights
Provided comprehensive IT support, including OS installations and hardware repairs, for 30+ clients, ensuring 95%+ system uptime and performance.
Configured and optimized network infrastructure and Wi-Fi setups for 15+ small businesses and homes, enhancing internet connectivity and user access.
Developed and produced engaging digital content, including video and motion graphics, boosting clients' online presence and audience engagement.
Implemented cybersecurity best practices and system maintenance, safeguarding client data and improving operational security.
Covenant Baptist Children School
|Class Teacher
Lagos, Lagos, Nigeria
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Summary
Fostered a dynamic learning environment while developing strong communication, problem-solving, and leadership skills through technology integration.
Highlights
Developed and delivered engaging curriculum, integrating technology into classroom activities to enhance learning experiences for 25+ students.
Cultivated strong communication and problem-solving skills among students through interactive lessons and collaborative projects.
Demonstrated effective leadership in managing classroom dynamics and student behavior, fostering a positive and productive educational environment.
Implemented innovative teaching methodologies that improved student comprehension and participation in complex subjects.
Rayvemedia
|Video Editor & Cinematographer
Lagos, Lagos, Nigeria
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Summary
Managed end-to-end video production, from on-site filming to post-production, delivering high-quality visual content for clients.
Highlights
Edited and delivered over 50 video projects, achieving high client satisfaction and enhancing production quality through meticulous post-production.
Managed on-site filming logistics and technical setup, ensuring seamless operations and high-quality footage capture for diverse projects.
Applied advanced color correction and motion graphics to elevate visual storytelling, resulting in more compelling and professional video outputs.
Collaborated with producers to conceptualize and execute visual narratives that aligned with client objectives and brand guidelines.
Education
University of Ilorin
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B.Ed.
Primary Education Studies
Certificates
Adobe Premiere Pro Certification
Issued By
Adobe
Cybersecurity Certification
Issued By
Various Institutions
Jobberman Soft Skills Course
Issued By
Jobberman
Skills
Computer Support
Laptop Troubleshooting, Operating System Installation (Windows), Software Installation/Configuration, Basic Hardware Repairs (RAM, HDD), System Maintenance, File Management, Technical Support.
Networking
Basic Network Setup, Wi-Fi Configuration, Internet Connectivity Checks, Network Optimization.
Software Expertise
Adobe Premiere Pro, DaVinci Resolve, CapCut, Canva, Microsoft Office Suite.
Multimedia & Content Creation
Video Editing, Motion Graphics, Color Correction, Audio Editing, Digital Content Creation, Visual Storytelling.
General IT
Cybersecurity Awareness, IT Support, Troubleshooting.
Soft Skills
Communication, Problem-Solving, Leadership, Client Satisfaction, Customer Service, Project Management.